Frequently Asked Questions

Q:

How do I access the Quiz Bank/Online Lectures?

A:

 Once you have purchased the quiz bank or the online lecture videos, you can access them by signing into your account here. Once you have signed in, navigate to your account page by clicking on your name at the top right of the page. On your account page, you should see a button for "Launch RxPrep Quiz" or "Launch RxPrep Online". If you paid for both the quiz bank and the online lectures, you should see both buttons.

Q:

Help! I can't click on a Quiz question.

A:

 This is a browser issue. Try updating your browser to the latest version or install a new browser. We recommend using Google Chrome or Mozilla Firefox. You can update your browser by installing the latest version at your browser's website. You can visit the links below to find a new internet browser or update your current one.

Q:

What do I need to view the online course?

A:

 You will need to use a browser that has JavaScript enabled and Adobe Flash installed.

Internet Browser Requirements
For security reasons it's also best to use the latest version of whichever browser you are using. The operating system you use determines which browser you need to view videos.

We suggest using one of the following browsers:

  • Internet Explorer 8.x or higher
  • Firefox 3.x or higher
  • Safari 5.x or higher
  • Chrome 10.x or higher

Java Script Requirements
Please make sure that your Javascript is enabled on in your for you internet browser.

Click here to find out how to enable JavaScript in your browser:

http://support.microsoft.com/gp/howtoscript

Q:

Why doesn't audio and video play instantly?

A:

 If you have slow internet connections or an older computer, downloading videos may take longer. Videos don’t need to download completely before they start playing, so if your video seems to be playing faster than it’s downloading, just hit pause to let it download fully. Also, Video can sometimes take 30-50 seconds display or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again. If you choose to continue running these systems, be patient. You may just have to wait a little longer to view videos. If the problem persists please contact us via the contact page.

Q:

Why can’t I see the video?

A:

 Verify that you meet the system requirements as outlined in "What do I need to view our video?" If you still have difficulty accessing our video, we recommend you disable any ad or pop up blocking software tools, that you may have installed and try again.

Q:

I have tried the previous suggestions and the video still does not seem to play. What else can I do?

A:

 There are several steps students should take if the video still does not play
  • Restart your browser by exiting the application then relaunching the browser
  • Reboot your computer
  • Update to the latest version of your browser
  • Update to the latest version of Flash:
    http://get.adobe.com/flashplayer/
  • Delete the cookies or reset the cache, then restart your browser

Q:

Why can I see the video, but I cannot hear anything?

A:

 Verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires. Check the sound on the video and the computer to make sure it is turned up.

Q:

What can I do if the video playback stops or plays slowly?

A:

 If playback stalls, stops or plays slowly, try one or all of the following:
  • Refresh your browser or close your browser and open it again.
  • Drag the rewind button back in time several minutes in the video's timeline.
  • Avoid internet congestion by waiting several minutes before viewing the programming again.
  • Close other computer applications that may be open at the same time.

Q:

I am having problem with my Flash player. What should I do?

A:

 Make sure that you have downloaded the latest version of Adobe Flash:

http://get.adobe.com/flashplayer/.

If your flash player is having problems, you should consult Adobe’s troubleshooting page:

http://kb2.adobe.com/cps/191/tn_19166.html

Q:

I have specific drug information, clinical concepts or calculation questions. Is there someone I can contact?

A:

 The fastest way to get help is to email us at instructors@rxprep.com Emails are responded to within 24 hours. If it can't wait, give us a call at 714-206-9499 (Dr. Brown) or 626-818-8291 (Dr. Shapiro). Leave your name and number and we'll get back to you as soon as we can. You may consider participating in a help session on Skype.

Q:

How do I participate in a Skype Session?

A:

 Skype Sessions are available to online users or those who have taken a live course only.
  • Session dates are posted in the lower left corner on the home page and begin each year during the second week of April.
  • Session dates are posted in the lower left corner on the home page.
  • Get Skype basic for free at www.skype.com, then select download and follow the instructions.

Q:

How will course books be shipped and how long will it take to arrive?

A:

 All books ordered from our website are shipped via the United States Postal Service Priority mail. It generally takes 2-3 days for west coast orders (excluding Hawaii and Alaska) and 3-4 days for east coast orders. You will receive a tracking number via email once your book ships.